Synclio · Enterprise

What's included

Everything self-serve plans don't ship.

The controls IT, Security, and Legal need before they'll greenlight a vendor at scale.

SSO & SAML 2.0

Okta, Azure AD, Google Workspace, OneLogin. SCIM provisioning. Just-in-time user creation, group-based role mapping, automatic deprovisioning.

Compliance & audit

Tamper-evident audit logs across every action. BAA on request. 21 CFR Part 11 e-signature workflows. Configurable data residency (US, EU on request).

Multi-org rollups

Federated admin across regions, brands, or franchise units. Roll up reporting, billing, and licensing without forcing a single tenant.

SLA & support

Named CSM, quarterly reviews, 99.95% uptime guarantee with credits. Priority Slack channel. 24/7 incident pager for sev-1.

White-label

Your domain, your logo, your color palette across every customer-facing page (booking, surveys, polls, e-sign, hiring postings). Optional removal of "Powered by".

Procurement-ready

DPA, MSA, custom T&Cs, security questionnaires (CAIQ, SIG, custom). Annual invoicing in USD/EUR/GBP. Vendor onboarding via Coupa, SAP Ariba, Workday.

Built for the buyer

Two specs, one green-light.

IT and Security ask the same questions. Here's what we put in the data room.

For IT & Security

Everything you need to clear vendor review without an exception.

✓ SSO/SAML, SCIM 2.0, MFA enforced at the IdP level
✓ Encryption at rest (AES-256) and in transit (TLS 1.2+)
✓ Per-region data residency (US default, EU on request)
✓ SOC 2 Type II in progress; report under NDA
✓ Audit log export to your SIEM (Splunk, Datadog, S3)
✓ Pen test letter and security questionnaire ready
✓ 99.95% uptime SLA with service credits

For Operations & Finance

One contract. One invoice. Predictable spend across every team.

✓ Annual contract, multi-year discounts available
✓ Flat platform fee (no per-seat tax across 1,000+ users)
✓ Multi-org / multi-location billing rollup
✓ Procurement-system friendly (Coupa, Ariba, Workday)
✓ Dedicated CSM, quarterly business reviews
✓ Implementation services and migration assistance
✓ Custom workflows, integrations, and reporting on request

Per-engagement pricing

Sized to your deployment.

No price list. No per-seat surprises. We size the engagement based on user count, modules, multi-org footprint, and the controls you need.

Talk to sales → Compare to self-serve plans

FAQ

Common questions.

How is Enterprise different from the Business / Multi tiers?

Business / Multi covers 2-5 location operators using the standard self-serve plans. Enterprise is for organizations that need SSO, SCIM, BAA, custom contracts, audit log export to a SIEM, dedicated support, or multi-org rollups across many locations or brands. If you have a procurement department, you're probably Enterprise.

What does pricing look like?

A flat annual platform fee, sized to your modules in scope, user count, and multi-org footprint. No per-seat charges past 1,000 users. We'll give you a real number after a 30-minute discovery call.

Do you sign BAAs and offer HIPAA-compliant workflows?

Yes. BAA available on the Enterprise tier. SynclioClinical and the eCOA / e-Sign modules are designed for 21 CFR Part 11 and HIPAA workflows out of the box.

What's the implementation timeline?

2-4 weeks for SSO, SCIM, white-label, and module configuration. Multi-org rollups and SIEM export typically add 1-2 weeks. We assign a named implementation lead and run weekly check-ins through go-live.

Can we get a security questionnaire and SOC 2 report?

Yes. SOC 2 Type II is in progress; we can share the bridge letter and pen test summary today under NDA. We respond to CAIQ, SIG, and custom security questionnaires as part of the procurement process.

Where is data hosted?